Refund policy

Return & Refund Policy – LushCare

At LushCare, we genuinely care about your experience and strive to deliver high-quality products. However, if something doesn’t meet your expectations, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible:

• The product must be unused and in its original packaging
• The item should be in the same condition as delivered

Non-Returnable Items

Due to hygiene and safety reasons, certain products are not eligible for return:

• Personal care and grooming items once opened
• Used or damaged products (not caused during delivery)
• Items purchased during clearance or special sale

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product:

• Please inform us within 48 hours of delivery
• Share clear images/videos for verification

We will arrange a replacement or full refund, as applicable.

Refund Process

• Once your return is received and inspected, we will initiate your refund
• Refund will be credited within 5–7 business days
• Refund will be processed to the original payment method

For Cash on Delivery orders, bank details will be required.

Contact for Support

Email: yeslushcare@gmail.com
Phone: 9038860614